Tag Archive: customer expectations

Will Social Media Get Me More Customers?

Written on March 10, 2010 by Are Morch in Social Media Experience, Social Networking

With creating a Social Media Experience small businesses now is able to find new innovative ways to expand their business.

I will illustrate this with some of the results that came from a recent survey from 500 small business owners done December 2009.

The third wave of results from the Small Business Success Index™ (SBSI) sponsored by Network Solutions® and the Center for Excellence in Service at the University of Maryland’s Smith School of Business [...]

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Social Media Experience 101: Spark Customers Expectations

Written on February 22, 2010 by Are Morch in Social Media

How can you create a great Social Media Experience?

If you are able to exceed your customers expectations then you have the tools to create a great Social Media Experience.

Many bloggers and online businesses talks about this, but very few really know what their customers physical and emotional expectations are at the point of contact. [...]

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