Part of building up a great Social Media Experience is to sometimes review both existing and new tools, and see if these tools can help our outcome in some way.
Smile.ly (my Smile.ly sharing link) is a newly launched program that is growing fairly rapid [...]
If you want to learn some great tips on how to create a great Social Media Experience for your customers, then you sometimes has to take a look at some companies that knows how to do it right.
Frank Eliason, Comcasts Customer Service Department manager started some truly unique. He has truly defined how you can utilize Social Media for creating a great customer service experience. [...]
