If you want to learn some great tips on how to create a great Social Media Experience for your customers, then you sometimes has to take a look at some companies that knows how to do it right.

Frank Eliason, Comcasts Customer Service Department manager started some truly unique. He has truly defined how you can utilize Social Media for creating a great customer service experience.

I have personally experienced what a great impact Frank Eliason had on the Comcast foot soldiers. This has given me a totally different aspect on how I review Comcast.

Here is a scenario of my Social Media Experience with Comcast.

1. Problem occur

I do a lot of my training online, and watch a lot of various coaching videos. My video started to buffer about every 10 second, and it turned out to be impossible for me to watch. So I tried the traditional solutions with clear my cashe, and defragment my hard drive. Still the problem was there after these attempts to try fix the buffering issues. I did reset my modem, but still no solution.

So I did put out this tweet;

2. Response from Twitterverse

I had kind of settled that I was not going to be able to fix the issue immediate, so did shut my computer off and called it a day.

Then a little later I get a Tweet on my iPhone;

3. Verify with feedback

I noticed that some of my TV Channels was acting up. So I figured that the cold front we had here in Mississippi was causing the problem for my cable provider Comcast.

Tweeted this tweet back to Twitterverse from my iPhone;

4. New response from Twitterverse

I was set and settled that my issue would be taken care of within reasonable time. So I was preparing myself for taking care of other business.

Then Twitterverse sends me a new follow up;

5. Comcast initiate contact – What Can I do for You?

Comcast now picks up the referral, and gets in touch with me;

6. WOW hits me

This feedback and service is starting to exceed my expectations for a problem that I had settled with would be handled.

7. Leave a lasting impression

Comcast follows up with me to make sure everything is in order.

Thank You Comcast

This is how you create a great Social Media Experience, simple and right to the point.

In my book Comcast really cares!

Comcast Cares Day

Disclosure

Make sure you take time to read my Disclosure since one of the things I will focus on this year is making money with through my blog and Social Media Channels.

I just love my new theme from my friends at Headway. This has brought my blog to a new level. I am know totally in control of my blog. Start create the ultimate Social Media Experience. Check it out now!

I hope you enjoyed this article! Comments is encouraged and welcome!

Your friend,

Are Morch
@TwtrCoach